Terms and conditions of use

Terms and Conditions

Welcome to Chreea.com.
By accessing and using our website, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

1. General Information

These Terms and Conditions (“Terms”) govern your use of the website Chreea.com (the “Site”) and any purchase you make from us.
By visiting or shopping on our Site, you agree to be bound by these Terms, as well as our Privacy Policy and Delivery Policy.

Chreea.com reserves the right to update, modify, or replace any part of these Terms at any time. Any changes will be posted on this page, and your continued use of the Site constitutes acceptance of those changes.

2. Eligibility

  • You must be at least 18 years old or have the consent of a legal guardian.
  • You must provide accurate, complete, and up-to-date personal information when placing an order.

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe these Terms are violated.

3. Products and Descriptions

We strive to display our products as accurately as possible. However, colors, dimensions, or details may slightly vary depending on your device or monitor settings.
All products are subject to availability. Chreea.com reserves the right to modify, discontinue, or replace items at any time without notice.

4. Prices and Payments

  • All prices displayed on the website are shown in the local currency (unless otherwise stated) and include applicable taxes where required by law.
  • Shipping costs and any import duties are not included unless explicitly stated.
  • Payment must be made in full at the time of purchase through our accepted payment methods (credit/debit cards, PayPal, etc.).
  • Chreea.com reserves the right to change prices at any time, but such changes will not affect orders already confirmed.

5. Orders and Confirmation

Once you place an order, you’ll receive an email confirmation. This email confirms that we have received your order — it does not guarantee acceptance.
Your order becomes binding once it is processed and shipped.

Chreea.com reserves the right to cancel or refuse any order at our discretion, including but not limited to:

  • Errors in product or pricing information
  • Suspected fraudulent activity
  • Unavailability of the item

In such cases, any payment received will be refunded.

6. Shipping and Delivery

All shipping details, including processing times and estimated delivery windows, are described in our Delivery Information page.
By placing an order, you acknowledge that you have read and accepted those conditions.

Delivery times are estimates and may vary depending on destination, customs, or courier delays.
Chreea.com is not responsible for delays caused by third-party carriers or customs clearance processes.

7. Customs, Duties, and Taxes

International shipments may be subject to import taxes, customs duties, and fees imposed by the destination country.
These additional charges are the customer’s responsibility.
Chreea.com has no control over these costs and cannot predict their amount.

If an order is refused or returned due to unpaid customs fees, the original shipping and return costs are non-refundable.

8. Returns and Refunds

We want you to be fully satisfied with your purchase.
If you receive a defective or incorrect item, please contact us at refund@chreea.com within 7 days of delivery.

Eligibility for returns or refunds depends on:

  • The item being in unused and original condition
  • The issue being reported within the specified time frame
  • Proof of purchase being provided

Items that are damaged due to misuse, negligence, or normal wear are not eligible for return or refund.

Full details can be found in our Returns & Refund Policy (if applicable).

9. Intellectual Property

All content on Chreea.com — including text, images, logos, graphics, and product descriptions — is the property of Chreea.com and protected by international copyright laws.
You may not reproduce, distribute, or use any part of the website content without written permission from Chreea.com.

10. Limitation of Liability

Chreea.com shall not be held liable for:

  • Any indirect, incidental, or consequential damages arising from your use of the website or products
  • Delays or non-performance due to causes beyond our reasonable control
  • Damages resulting from unauthorized access to your account or information

In no event shall our total liability exceed the amount paid for the product purchased.

11. Personal Data & Privacy

We respect your privacy and handle all personal data in accordance with our Privacy Policy.
By using our website, you consent to the collection and processing of your data as outlined there.

12. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Switzerland (or your country of registration, if different).
Any disputes shall be resolved exclusively in the competent courts of that jurisdiction.

13. Contact Information

For any questions regarding these Terms and Conditions, please contact us at: