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Delivery Information
Welcome to the Delivery Information page of Chreea.com
We want your shopping experience to be smooth, transparent, and worry-free.
Below you’ll find all the details about how we deliver your order.
1. Shipping Method
At Chreea.com, we currently offer one reliable shipping option:
- Express International Shipping
- Delivery time: 10 to 12 business days from the date of dispatch
- Tracking included
- Fast, secure, and handled by trusted international couriers
All orders are shipped with full tracking so you can follow your package every step of the way.
2. Order Processing Time
Orders are usually processed and dispatched within 1–3 business days after payment confirmation.
You will receive a shipping confirmation email with your tracking number once your order has been sent.
Please note that orders placed during weekends or holidays will be processed on the next business day.
3. Delivery Time Estimate
Total delivery time = Processing time (1–3 days) + Shipping time (10–15 days)
Delivery times may vary depending on your country, local customs clearance, or courier delays.
If your order takes longer than 20 business days, please contact us — we’ll investigate and assist immediately.
4. Shipping Costs
Shipping is calculated at checkout based on your location and order weight.
Occasionally, promotional offers or free-shipping events may be available — check our homepage for updates.
Customs duties, import taxes, or local handling fees (if applicable) are not included and remain the customer’s responsibility.
5. Tracking Your Order
Once your order is shipped, you’ll receive an email containing:
- Your tracking number
- A direct tracking link to monitor delivery progress
You can also track your order anytime through your Chreea.com account or by contacting our support team.
6. Customs, Duties & Import Taxes
International shipments may be subject to customs inspection and import duties.
These additional charges vary by country and are not included in our prices or shipping fees.
Unfortunately, we cannot control or estimate these costs — please check with your local customs office for details.
7. Delivery Problems or Lost Packages
If your order hasn’t arrived within 20 business days, or if tracking stops updating for more than 5 days:
- Contact our Support Team at sales@chreea.com
- We’ll open an investigation with the courier.
- If the package is confirmed lost or damaged, we’ll offer a replacement or full refund.
- Refund if no delivery in 45 days.
We always ensure our customers receive what they paid for.
8. Changing or Cancelling Orders
You can request changes (such as updating your address) within 12 hours after placing your order.
After this time, we may already have started processing or shipping your package, so modifications might not be possible.
For urgent issues, please contact us immediately via email or chat.
9. Delivery Countries
We offer Express International Shipping to most countries worldwide.
If you’re unsure whether we deliver to your area, please contact us before placing your order.
10. Contact Us
Our customer service team is here to help with any delivery questions or concerns.
- 📧 Email: sales@chreea.com
- 🕐 Response time: Within 12 to 24 hours (Monday–Friday)